DM Air Inc. began by owner Doug McLaughlin in 1989. Doug and his wife have deep roots in Milton and with those roots this company has grown. Around 2005, their son Scott McLaughlin officially became a full time employee and began learning everything about the business. In 2008, their daughter Kelly began helping out in the office keeping the family atmosphere alive. In 2011, Doug and Wanda sold their business and it is now in the capable hands of their son, Scott McLaughlin.
Prompt and Reliable Service for Furnace Replacement
I also wanted to take a moment to mention how IMPRESSED we are with DM Air. We found you through a 411 search back in November when our furnace first went out; and from that moment on, we were treated like we had been regular customers for decades. Each time we called for service, a technician was onsite within the hour. When our furnace was not able to be repaired due to a delay in receiving the required parts, heaters were promptly dropped off to ensure we had a source of heat overnight (very important with a 9 month old baby in the house). If there were ever any delays for whatever reason, we were always phoned by the technician to let us know what the status of our situation was. We were never left hanging and were always treated like we were the most important customers you had.
The type of service we received from DM Air is pretty well impossible to find in the GTA. We will make sure to sing your praises to anyone who will listen.
Thank you SO MUCH for restoring our faith in good customer service and Happy New Year!